Terms & Conditions – Sage and Jade Company

Welcome to Sage and Jade Company! By shopping with us, you agree to these terms. Please take a moment to read them—they’re here to make your experience smooth and safe.

1. About Our Products

All of our soaps, skincare, bath salts, candles, and reed diffusers are handcrafted with care. They’re meant for personal use and to bring a little luxury to your everyday routine.

2. Orders & Payments

• Orders are confirmed once payment is received.

• We accept the payment methods shown at checkout.

• Once your order is placed, we begin preparing it for you right away.

3. All Sales Are Final

• Because our products are handcrafted and personal, all sales are final.

• We cannot accept returns or exchanges for change of mind, fragrance preference, or other personal reasons.

4. Damaged Products & Refunds

• If your product or packaging arrives damaged during delivery, we may offer a refund.

• To request a refund, send photos or video of the damaged item within 14 days of delivery.

• Please wait for our email confirmation before returning anything.

• Approved refunds will be issued to your original payment method.

5. Shipping & Delivery

• We package all items carefully, but fragile products can sometimes be damaged in transit.

• Shipping times may vary due to carrier delays, which are unfortunately beyond our control.

6. Product Safety

• For external use only.

• Keep away from eyes, mouth, children, and pets.

• Discontinue use if irritation occurs.

7. Privacy & Personal Data

• Your information is used only to process orders and communicate with you about your purchases.

• We do not share your personal details with third parties except for order fulfillment or as required by law.

8. Changes to These Terms

• We may update these terms from time to time.

• The most current version will always be on our website.

Thank you for supporting our small, handcrafted business! Every product is made with love, and we hope it brings a little joy into your home.