Refund policy

Returns & Refunds Policy

At Sage and Jade Company, every product is handcrafted with care to bring a touch of luxury into your home. Because our bath and body products are delicate and personal, we have a few important policies regarding returns and refunds:

All Sales Are Final

  • All purchases, including soaps, skincare, bath salts, candles, and reed diffusers, are considered final sale.

  • We cannot accept returns for change of mind, fragrance preferences, or other personal reasons.

When Refunds Are Possible

  • Refunds are only offered if a product or its packaging was damaged during delivery.

  • To request a refund, you must provide clear photos or a video showing the damage as soon as you receive your package.

Time Frame

  • All damage claims must be submitted within 14 days of delivery.

  • Claims made after 14 days cannot be considered.

How It Works

  1. Email us at sage@sagejade.co with:

    • Your order number

    • Photos or videos of the damage

    • A brief description of the issue

  2. Wait for email confirmation—do not return the product until we approve your claim.

  3. Once approved, your refund will be issued to the original payment method.

Important Notes

  • We cannot accept refunds for products damaged after delivery due to customer handling.

  • While we package every item carefully, fragile products may occasionally be damaged during shipping.

  • Your satisfaction matters, and we will work with you to resolve any valid claims.

Thank you for supporting our small, handmade business! Every item is crafted with care, and we want it to reach you in perfect condition.