Contact information

At Sage and Jade Company, we love hearing from our customers! Whether you have a question, feedback, or need help with an order, we’re here to assist you.

1. How to Contact Us

  • Email: sage@sagejade.co

  • Business Hours: Monday–Friday, 10:00 AM – 5:00 PM (PST)

  • We aim to respond to all inquiries within 1–2 business days.

2. What We Can Help With

  • Product questions or descriptions

  • Order status and tracking

  • Damaged or missing items (see our Returns & Refunds Policy)

  • Wholesale or collaboration inquiries

3. Response Time

  • Most emails are answered within 1–2 business days.

  • During peak periods, responses may take slightly longer. Thank you for your patience!

4. Please Include

When contacting us about an order, please provide:

  • Your order number

  • A brief description of your question or concern

  • Any photos or videos if reporting a damaged product

5. Privacy & Communication

  • Your personal information will only be used to respond to your inquiry.

  • We do not share your contact details with third parties except as required to resolve your issue.

We value every message and strive to provide friendly, helpful support. Thank you for choosing Sage and Jade Apothecary!